Educator Certification and CPE Welcome to the TEA Help Desk

There are quite a few certification courses available online that can help train candidates for these support and customer service positions. These courses can provide a solid base that aspiring reps can use to apply for entry level jobs or serve as continued education for even the most veteran of support managers who want to brush up on what’s new. Google offers a Google IT Support course teaching customer support fundamentals to participants who may not have a background in IT or customer service. This online course is great for beginners just starting their careers and learning how to properly troubleshoot complex technical issues. Help desk and service desk professionals provide so much more than just basic technical support and troubleshooting.

For example, professionals working in environments with heavy Apple or Microsoft usage will likely benefit from those proprietary training paths. In contrast, generalists can find valuable information from HDI, ITIL or CompTIA paths. Links to free, self-paced training and fee-based instructor-led training, and on-demand learning are available on the certification web page. When you’re ready to move beyond fundamental networking tasks, consider additional certifications to advance your networking career and achieve titles like network specialist, network administrator or network technician. Information Technology Infrastructure Library (ITIL) Foundation is one of the ITIL help desk certifications. Those who take the ITIL Foundation certification exam must understand the principles and best practices of ITIL 4.

Best Help-Desk Certifications 2023

Although you must pay for the course, you don’t have to pay for the lessons that are specific to Microsoft products. If your team doesn’t use Microsoft, you can pay for each lesson individually, rather than buying them together. This saves you money and saves your team from completing irrelevant training. The HDI Learning Center administers the exam online, and it must be completed within six weeks of purchase.

Alison offers over 1000 free online courses and certifications across several different categories. The courses offered are classified as Certificate Courses (those around 2-3 hours duration), Diploma Courses help desk engineer (with course duration of around 8-10 hours) and Learning Paths that are a series of niche courses (with hours duration). The videos lectures are very engaging, entertaining and very well laid out.

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It is suitable for fresh graduates entering the support field or current IT help desk technicians looking to expand their knowledge. The second section talks about networking, troubleshooting network-related issues, and mastering the most useful commands. One notable feature of this training is how Google incorporates customer testimonials within the lessons. Throughout the course, you’ll hear from real Google users who have used this training to propel their careers to the next level. This motivates reps to complete the course because they see the tangible value of obtaining the certification. ITIL defines a service lifecycle model for processes and activities during the design, development, delivery, and support of IT services.

An IT help desk is essentially a tool to help organize customer queries and complaints. It uses ticketing services that assign customers to the right person to help. Nowadays, IT help desk support engineers rely on advanced software in order to speed up the ticketing process.

Top help-desk certifications for IT professionals

So it stands to reason that their functions, tasks, and skills have far-reaching impacts on not just the service and support organization, but the entire business. This IT training course is structured starting from the most basic knowledge required, i.e. installing operating systems like Windows on machines. The second section talks about networking, including discussions on DHCP & DNS, troubleshooting network related issues, and mastering the most useful & needed commands in CMD to troubleshoot connectivity problems. After that the course moves to discussion on hardware and mainly printers; types, terminologies, drivers’ installation etc. The forth section covers Active Directory, how to manage users there, and settings folder permissions based on Active Directory users.

Next, students are shown tools and websites that will help them complete some tasks faster, easier, and more professionally. In the last section the instructors uncover the PC from inside and demonstrate how it works, what parts are there, explore some troubleshooting basics and hardware upgrade. Granted by the International Information System Security Certification Consortium, CISSP remains one of the most respected and sought-after cybersecurity certifications. The CISSP provides training in critical areas, including security and risk management, identity and access management, security operations, and software development security.

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